Privacy Policy & Terms of Use | Carbon Bridge Co., Ltd.

Who we are

Carbon Bridge Co., Ltd., 279 Moo 1, Nong Takai, Nong Bun Mak, Nakhon Ratchasima 30410, Thailand, is the data controller for information collected through www.carbonbridgebiomass.com. Enquiries about this policy can be sent to info@carbonbridgebiomass.com or by telephone on +66 98 860 4595.

This policy covers the website, the quotation and contact forms, the export updates mailing list, and business correspondence that follows from them.

Information we collect

We collect only the information a business needs to answer a commercial enquiry. You choose what to send us.

Details you submit in the quote or contact form: company name, contact person, business email, telephone number, country, product and packaging interest, quantity, destination port, Incoterm and your message.

Your email address if you subscribe to export updates.

Correspondence you send us by email, telephone or messaging application, and our replies.

Standard technical data recorded by our hosting and analytics tools, such as approximate location, browser type, pages viewed and referring source.

How we use it

Information is used to prepare and issue quotations, to answer questions, to arrange samples, to fulfil and ship confirmed orders, and to maintain the commercial relationship afterwards.

Aggregated technical data is used to understand which pages help buyers and to improve site performance. We do not use enquiry data for automated decision-making or profiling.

Legal basis

We process enquiry and order information to take steps at your request before entering into a contract, and to perform that contract once agreed. Marketing emails are sent on the basis of your consent, which you can withdraw at any time. Analytics and security logging rest on our legitimate interest in operating a secure and useful website.

Cookies and analytics

The site uses cookies that are necessary for it to function, and analytics cookies that help us measure traffic and the performance of pages. Analytics data is used in aggregate. You can block or delete cookies in your browser settings; the site will still work, although some measurements will be incomplete.

How long we keep it

Enquiry records are kept while a commercial relationship is active and for as long as afterwards as is needed for accounting, tax, export and warranty purposes under Thai law. Mailing list entries are kept until you unsubscribe. Records no longer needed are deleted or anonymised.

Security

The site is served over HTTPS. Forms are protected against automated submission, access to enquiry records is limited to staff who need it, and administrator accounts use multi-factor authentication. No transmission over the internet can be guaranteed absolutely secure, so please do not send sensitive financial credentials through the website forms.

Your rights

Subject to Thai data protection law and any law applying where you are established, you may ask us to do the following. We respond to verified requests within one business day where possible, and in all cases within the period the law allows.

Confirm what information we hold about you and provide a copy.

Correct information that is inaccurate or out of date.

Delete information we no longer have a lawful reason to keep.

Stop sending marketing email, which you can also do from the link in any such email.

International transfers

We export worldwide, so your details may be handled by our team and service providers outside Thailand, including in the destination country of your shipment. Where information moves across borders we require the recipient to protect it to a standard consistent with this policy.

Changes to this policy

This policy is reviewed at least annually and whenever our processes change materially. The date at the top of this page shows the current version. Material changes affecting existing customers are notified by email.

Terms of use

By using this website you accept the terms set out below.

Content on this site, including text, images, layout and the Carbon Bridge name and logo, belongs to Carbon Bridge Co., Ltd. and may not be reproduced commercially without written permission.

Product descriptions, applications and images are provided for guidance. Specifications, minimum order quantities, lead times, prices and Incoterms are binding only when stated in a written quotation or proforma invoice issued by Carbon Bridge.

Technical specification values are published only where supported by a verified laboratory report. Where no report exists, the field is left open rather than estimated.

A quotation is an invitation to trade and does not itself form a contract. A contract arises when an order is confirmed in writing by both parties.

Links to third-party sites are provided for convenience; we are not responsible for their content or practices.

To the extent permitted by law, Carbon Bridge is not liable for indirect or consequential loss arising from use of this website.

These terms and any dispute arising from them are governed by the laws of Thailand.

Questions about this policy

Write to the export desk and mark your message for the attention of the data controller.