Charcoal hand-graded and bagged
QUALITY & TESTING

Tested Before It Leaves the Yard

A specification is only worth what the last container matched. Every lot is checked against the agreed numbers, recorded, and documented — so what you approve in a sample is what arrives at your port.

See the Standards Request Test Reports
THE STANDARD

The numbers we agree on, and how each one is checked

Charcoal is bought on four or five parameters, and every one of them can be quietly let go on a busy month. We write them into the contract, test against them per lot, and put the result in writing before the container is booked.

Ranges below are the working bands for our standard hardwood grades. Your own specification takes precedence — if you need a tighter band, we quote against it or tell you honestly that we cannot hold it.

PARAMETER
TYPICAL BAND
HOW IT IS VERIFIED
Fixed carbon
80–85%
Accredited lab analysis per production lot on contract orders.
Moisture
≤ 8%
In-house meter at grading and again at bagging, logged per batch.
Ash content
≤ 3%
Lab analysis, plus a burn-down check on the retained sample.
Burn time
2–4 h · grade dependent
Timed burn on a sample from each lot under a fixed set-up.
Size tolerance
Per agreed grade
Screen and hand check at sorting; out-of-band pieces pulled.
Fines & foreign matter
Minimised
Screened before packing; visual check on the filled bag sample.

INDICATIVE BANDS FOR STANDARD HARDWOOD GRADES · FINAL FIGURES CONFIRMED ON THE CONTRACT SPECIFICATION SHEET.

CONTROL POINTS

Seven places a bad batch gets stopped

Quality control sits inside production, not after it. Each checkpoint has a sign-off and a record that stays with the lot number.

CHECK 01

Raw Material Selection

Species, dryness and cleanliness checked at the gate. Mixed or wet loads are turned away rather than blended into a batch.

CHECK 02

Carbonization Monitoring

Load time, temperature curve and closing time written up per kiln, so an off-spec batch can be traced back to its burn.

CHECK 03

Cooling & Stabilization

No kiln is opened before its cooling time is complete and the temperature is confirmed. This is the check that prevents reignition at sea.

CHECK 04

Size Grading

A sample is drawn at sorting and compared against the reference pieces for the grade — size, hardness, unburnt cores.

CHECK 05

Dust & Foreign Material Removal

Fines, soil, bark and stray debris screened out before bagging. What reaches the bag is charcoal, not the weight of what came with it.

CHECK 06

Packaging Inspection

Moisture re-tested on the line, net weight verified, seals and lot marks checked — because charcoal that sat through a humid week is not the charcoal that left the kiln.

CHECK 07

Final Shipment Inspection

Weights, lot marks, pallet counts and container condition confirmed and photographed as the box is stuffed and sealed.

See the production process →
LAB TESTING & PAPERWORK

Results your compliance team can file

In-house checks catch problems early; independent analysis is what your buyer, your customs broker and your retail partner will actually accept. We arrange third-party testing per contract and issue the documents with the shipment, not weeks after it.

Certificate of analysis, per lotSTANDARD
Independent lab analysisON CONTRACT
Safety data sheet (SDS)ON REQUEST
Phytosanitary & fumigationPER DESTINATION
Loading photos & packing listEVERY SHIPMENT
Full export document set →
Charcoal hand-graded for quality control
Close-up of graded lump charcoal
Burn test: charcoal glowing evenly in a stove
COMPLIANCE

Meeting the rules of the market you sell into

Requirements differ by destination. Tell us the market and we will confirm in writing what we can supply for it.

Sourcing records

Plantation and residue feedstock logged by supplier and load, so origin questions have an answer on file.

Product safety data

SDS and handling guidance for storage, road transport and sea freight of charcoal products.

Retail labelling

Bag artwork adapted to the declarations your market requires, checked before the print run.

Audit access

Your inspector or agency is welcome at the factory and at the point of loading, with records made available.

OUR COMMITMENT

If a lot misses the spec, it is our problem

Most suppliers are judged on how they behave when something goes wrong. Our position is simple: sample first, document every lot, and settle claims against the retained sample rather than argue about them.

Ask for a sample →
Approve the sample firstProduction samples go out before any contract is signed, and the approved sample becomes the reference.
Retained samplesA sealed sample of every shipped lot is kept here, so a claim can be checked against what actually left.
Claims answered in writingSend photos and the lot number; we respond with the batch record and a proposed remedy, not silence.
Replace or creditWhere a lot is genuinely off-spec, it is replaced on the next sailing or credited against the following order.
CONTINUOUS IMPROVEMENT

What we do when something goes wrong

A complaint is data. Every one is logged against its lot and closed with a change, not an apology.

01

Customer feedback log

Every claim, photo and comment from a buyer is recorded against the lot number it refers to, not filed in an inbox.

02

Root-cause review

We work back through the kiln log, grading sample and packing record until the cause is identified rather than guessed at.

03

Process change

The fix is written into the checkpoint that missed it, so the next batch is caught by procedure and not by attention.

04

Follow-up shipment

We tell the buyer what changed and check the next container against the same point before it loads.

IMPROVEMENT RECORDS ARE AVAILABLE TO BUYERS ON REQUEST FOR THEIR OWN LOTS.

Send us your specification

Share the parameters you buy on and the market you sell into. We will come back with a sample, a test report and a straight answer on what we can hold.

Request a Quote Export & Logistics